Refund & Return Policies
Overview
Thank you for shopping with Café OLIVIA.
At this time, our online store features limited-run merchandise. Because these items are produced in limited quantities, we encourage you to review all product details, sizing information, and order details carefully before completing your purchase.
We accept return requests for eligible items within 14 days of delivery.
To be eligible for a return, your item must be:
- Unworn, unused, and unwashed
- In the same condition that you received it
- Free of stains, odors, pet hair, makeup, or visible wear
- Returned with any original tags, packaging, or included materials
- Accompanied by proof of purchase
Items that do not meet these conditions may not be eligible for a refund.
Final Sale Items
Due to the limited nature of this collaboration, certain items may be marked as Final Sale at the time of purchase. Final Sale items are not eligible for return, refund, or exchange unless they arrive damaged or defective.
If an item is Final Sale, it will be noted on the product page or during checkout.
Damaged or Defective Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at hello@cafeoliviatx.com with your order number and photos of the issue.
We will review the request and, if approved, work with you to make it right through a replacement, exchange, store credit, or refund depending on availability.
Because this is a limited-run product, exact replacements may not always be available.
Returns
To request a return, please email hello@cafeoliviatx.com with your order number and reason for return.
If your return is approved, we will provide instructions for sending your item back. Please do not send your item back without first contacting us.
Returns should be mailed to:
Café OLIVIA Online Store
2200 Ross Ave, Suite 100,
Dallas, TX 75201
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Refunds
Once your return is received and inspected, we will notify you by email whether your refund has been approved.
If approved, your refund will be processed back to your original method of payment. Please allow several business days for the refund to appear on your statement, depending on your bank or card provider.
Original shipping charges are non-refundable.
Exchanges
Because our online store currently features limited-run merchandise, exchanges are subject to availability.
If you need a different size or believe you received a defective or incorrect item, please contact us at hello@cafeoliviatx.com as soon as possible. If the requested replacement is unavailable, we may offer a refund or store credit if the item qualifies.
Late or Missing Refunds
If you have not received an approved refund yet, please first check your bank account or credit card statement.
Then contact your credit card company or bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us at hello@cafeoliviatx.com.
Gifts
If you received an item as a gift, returns and exchanges are still subject to the same eligibility requirements listed above.
Refunds can only be issued to the original form of payment used at checkout.
Need Help?
For questions about refunds, returns, exchanges, or your online order, please contact us at:
hello@cafeoliviatx.com
Thank you for supporting Café OLIVIA